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911 Dispatchers…When chaos comes calling, they answer


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The dispatcher who took that call stayed on the phone with Kramer for more than an hour.

“I debriefed that dispatcher,” said Jeanine Chiappano, executive director of the E-COM 9-1-1 Dispatch Center in the south suburbs and a peer stress debriefer. “After that call, the dispatcher had been having difficulties — throwing up and calling in sick. She just needed to talk about it, to get some closure.”

The Darien case — Johnny Borizov recently received three life sentences for orchestrating the murders of Angela’s parents and younger brother — illustrates two important points: how critical the role of call takers and dispatchers is, and how much a more advanced emergency call system is needed.

Chiappano said E-COM, which serves Flossmoor, Glenwood, Homewood, Hazel Crest, Riverdale and South Holland, will be installing a new VIPER system in the next few months, in preparation for the state’s rollout of Next Generation 9-1-1 technology… Please click here to read Donna Vickroy’s full story in the Southtown Star.

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